Conference Service Manager

Join a legacy of hospitality! Since 1878, Lake Lawn Resort has been creating unforgettable lakeside memories. We’re proud of our rich history and the amazing team members who make it possible. If you’re passionate about delivering seamless group events and creating exceptional guest experiences, we’d love to meet you.

What You’ll Do:

As the Conference Services Manager, you’ll be the main point of contact for group clients—planning, coordinating, and executing events that leave a lasting impression. This role blends hospitality, event management, and client service in a resort setting.

Key Responsibilities:

• Serve as liaison between group clients and resort departments
• Create detailed Banquet Event Orders (BEOs) and group resumes
• Conduct client tours and pre-event meetings
• Upsell resort services (theme parties, recreation, F&B enhancements)
• Coordinate logistics across departments (A/V, rooming lists, meal guarantees)
• Ensure flawless execution of all group functions
• Resolve guest concerns and special requests quickly and professionally
• Participate in weekly meetings with sales, catering, and F&B teams
• Oversee billing accuracy and timely follow-up on invoices
• Assist with outside sales, site visits, and resort tours

What We’re Looking For:

• 3+ years in group events, catering, or F&B management (resort or hospitality experience preferred)
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Proficiency in Delphi, Springer Miller, and Microsoft Office
• High school diploma or equivalent (college degree preferred)
• Valid driver’s license required

Ready to create exceptional events and elevate guest experiences? Apply now and become part of our Lake Lawn story.